I was embarrassed last week when one of my colleagues was
flicking through my different online accounts and came across my blog. This
wasn’t because the last article I wrote was a review of the Hunger Games (I still
think it’s a great film!), but was more due to the fact that I posted the
review on the 25th of March 2012. Given we’ve now reached the 3rd
of December, it’s been a long time between drinks!
This did however spur me into action, and led me to actually
sit down and write a post I’ve been considering on and off for months. As I trawl
around the web, a popular approach seems to be looking at how learnings from broader
life can be applied to business. Let it never be said that I can’t jump on a
bandwagon, so without further ado, here are four learnings
from my time in the gym that can be applied to market research.
1.
Planning
is critical
Australia is at the start of summer, and gyms around the
country are being swamped by a deluge of pasty people emerging from the cave
they’ve been hiding in. While some know their way around a treadmill, many of
them have been seduced by late night infomercials promising six packs and a toned
butt in just 2 weeks.
Based on my highly scientific observations (wandering past
the bikes on my way in and out), most of these people come in, sit on a bike at
a gentle pace for half an hour, and then end up hugely disappointed when they
don’t start dropping kilos immediately. They fail to appreciate that you need
to come into the gym with specific goals in mind, and then tailor a program that
will help you meet these in a realistic timeframe.
To my mind, this can be directly translated to research,
where the wrong technique, a poorly framed sample or unrealistic timeframes can
sentence a project to failure before you lift a finger. As with the gym, you
need to start with your end goals in mind, and then continue to review and
update your approach as you go.
2.
Learning
never ends
I started going to the gym in about 2001, and have been a
consistent visitor since 2008. While I do have standard programs, I like to mix
up the drills or exercises I might do on any given day, both to avoid boredom
and to stop my body getting too comfortable with a routine. This could involve
completely new exercises, as well as variations on what I’m already doing that
might be more effective, safer or targeting a slightly different area.
To help me with this, I’m constantly watching both instructors
and other patrons (in a non-creepy way of course) to see what they’re doing,
and pick up ideas that I can incorporate into my training. Whilst I’m not using
everything I see, knowing what is out there allows me to make an informed
judgement about what will be most effective in my personal workouts.
Similarly, research is constantly changing and evolving,
with the development of new approaches and the improvement of existing ones. While
not all of these are worthwhile, knowing about them, understanding how they
work, and seeing when they might be applied is critical for me to be able to
confidently tell a client what I feel they should use to solve the issue they
are facing.
3.
Sometimes
you need expert advice
While I’m generally comfortable with my overall approach, one
area that I really struggle with is flexibility. To help me with this, I’m
currently one week into a three week stint with one of the PTs at my local gym.
He’s helping me work on some drills that despite making me cry like a little
girl should improve my overall flexibility and take pressure off some of the
joints.
While I do regularly stretch and work on flexibility on my
own, the work I’m doing with him is more technically advanced and needs to be
carefully set up and managed to avoid doing harm instead of good.
Working in research, the need for expert input is a constant
reality. When I say this, I’m looking beyond senior input for more junior
researchers, but thinking about the need to tap into subject matter experts. An
obvious example is advanced quantitative analysis, with many agencies
outsourcing complex analytics such as Choice Modelling. While I may be able to
explain the model to my client, the involvement of the expert in the creation
and implementation is critical to the success of the project.
4.
Junk
in, junk out
Strange behaviour is common at the gym. To me, this includes
the people who stand around a piece of equipment talking, without bothering to
do an exercise, through the (generally) guys doing nothing but bicep curls to
the (generally) women having a leisurely stroll on the treadmill while chatting
away to their friends.
While all of these people would finish their training and
head off to work or play feeling like they’ve had a good workout, the reality
is that they’ve pretty much wasted their time. This is based on a pretty simple
equation... more effort expended = more benefit, which feels fairly intuitive
to me.
While this might be most easily applied to the level of work
put in by researchers, I want to look at it in a slightly different way, in
terms of inputs into the research process. This could include anything from
your sample of participants through to your questionnaire instrument or
discussion guide. If these are not clearly envisioned and fully developed, they
will not meet the goals of the project and you will probably end up wasting a
good chunk of someone’s money.
What does this mean?
To me, the main message to take out of this is that the basics remain the same regardless of what you're doing. Having more information or knowledge is always a good thing, and regardless of how much you know, there will always be times that you need help from someone else!
What learnings from life would you like to apply to market research?
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